Customer Success

BHS Insurance

Find coverage easily with IVANS markets

See the Story

  • BHS Logo

    Headquarters: Grandville, ML
    Employees: 140+
    Offices: 5

  • 1939


    Founded

  • 7


    Years as a customer

The challenge of specialty coverages

As one of the largest insurance agencies in the Midwest, BHS Insurance provides many general and specialty coverages, including auto coverage for pizza delivery companies. In the state of Michigan, if coverage cannot be placed elsewhere, agents can leverage a placement facility where the coverage is not typically as fulsome. The agency needed a solution to provide access to markets for which they were not as familiar.

IVANS Markets has allowed us to find those insurers that we may never have even considered or didn't know we're writing a piece of business.

Lori Heemstra

Commercial Lines Coordinator

Technology to easily place general and specialty coverages

As one of the largest insurance agencies in the Midwest, BHS Insurance provides many general and specialty coverages, including auto coverage for pizza delivery companies. In the state of Michigan, if coverage cannot be placed elsewhere, agents can leverage a placement facility where the coverage is not typically as fulsome. The agency needed a solution to provide access to markets for which they were not as familiar.

Explore Software Leveraged

  • IVANS Markets

    IVANS Markets

    Find the best markets for your commercial risks.

The best coverage for customers with newly-appointed insurers

With the use of IVANS Markets, BHS Insurance is now finding the best coverage for their customers. In the case of the auto coverage for the pizza delivery companies, BHS was able to search for the specific industry class on IVANS Markets and find coverage that was significantly lower than what the placement facility was able to offer, and it was better coverage. “IVANS Markets has allowed us to find those insurers that we may never have even considered or didn't know we're writing a piece of business,” said Lori Heemstra, commercial lines coordinator, BHS Insurance.

IVANS Markets makes the process of finding the best coverage for customers easy. “It might not even be an insurer that we were appointed with, but we're given the contact information so we know right away who to go to,” said Heemstra. The online search immediately presents staff with a list of insurers, MGAs and wholesalers with an appetite for the specific risk, as well as specific product details.

Staff also benefit from the time savings provided by IVANS Markets from not having to research individual insurer appetites. “When we submit a piece of business to an insurer, it takes about 15 to 20 minutes,” continued Heemstra. “The time is savings alone make it better for our account managers. Now they can work on serving our customers.”

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