6 Benefits of Increasing Agent-Carrier Connectivity
Agents strongly prefer working with carriers who offer download because it reduces manual, administrative tasks like rekeying and mitigates E&O exposure, leaving more time for selling and servicing. Proactive customer service can increase client retention, driving higher revenues for both agents and carriers.
Agents want to increase their use of download including ACORD eDocs and ACORD Messages, Claims and Commercial Lines. Automated exchange of this information from carriers directly into the management system results in significant time savings. With streamlined workflows and faster communication, servicing becomes more efficient for both agents and carriers.
Time is money. By using ACORD eDocs and ACORD Messages, agencies can save almost 2 hours per day per CSR. If an agency has four CSRS making $19 an hour, the resulting cost savings is $646 per week or $33,592 per year!* Carriers save too by no longer having to provide staffing resources to field calls, emails, faxes and snail mail for policy and claims information.
*Calculation based on industry estimates. Exact cost savings may vary depending on your agency workflow and specific business situation.