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Frequently Asked Questions

Agent FAQs

Agency-Insurer-MGA Interface

» If I want to download with a insurer, what do I do?

Please contact that insurer and let them know that you want to download. They will be able to set you up as an agent to do business with.

» If I am having trouble with my Download, who do I call for support?

Your first level of assistance is your agency management system vendor. They will do troubleshooting and if they determine it is the IVANS service, they will conference in our customer support center and we will begin troubleshooting with you.

» If I am having trouble with my Real-Time, who do I call for support?

Your first level of assistance is your agency management system vendor. They will do troubleshooting and if they determine it is the IVANS service, they will conference in our customer support center and we will begin troubleshooting with you.

» How many insurers use IVANS for download?

More than 350 insurers and MGAs use IVANS industry standard solution to download with their agents. Using IVANS enables these insurers to provide a fully-managed solution to their agents that keeps them within their existing workflow. View a list of our customers.

Insurer FAQs

Billing & Account Information

» If I have questions about my bill what should I do?

IVANS members should call their service executive who can be reached at 1-855-233-9128. All other customers should dial 1-855-233-9128, then press 2 to get to the billing support desk. Please have your account number available which can be found on the top of the summary page of your invoice.

» How can I find out my account number?

Your account number is located in two places on your monthly invoice under the term, "Account No": on the top of the summary page and in the upper right-hand corner on the detailed pages.

Download

» If I'm having trouble with my Download, what should I do?

Please contact your Service Executive at 1-855-233-9128.

» How do I add agents to my Download solution?

You can add agents through the Agency Registration System (ARS) within IVANS Exchange.

» How many agency management systems can IVANS Download solution be integrated with?

IVANS Transfer Manager client is integrated with more than 40 agency management systems. For a complete list of agency management systems, please contact your service executive at 1-855-233-9128 and service executive extension number.

» How many insurers use IVANS for download?

More than 350 insurers and MGAs use IVANS industry standard solution to download with their agents. Using IVANS enables these insurers to provide a fully-managed solution to their agents that keeps them within their existing workflow. View a list of our customers.

Real-Time

» With how many agency management systems is Real-Time (real-time) integrated?

IVANS Real-Time provides an end-to-end integrated solution to create and manage real-time interfaces with your entire distribution channel including: IVANS Real-Time (reaching more than seven agency management systems), Vertafore TransactNOW®, comparative raters, and MGA and other custom systems.

Automobile Liability Reporting

» How many states participate in electronic Automobile Liability Reporting today?

Today, more than 30 states require some form of electronic reporting. To find out specifics on what each state requires, please review IVANS ALIR State Chart.

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